Terms & Conditions

Last Updated: September 29, 2026

1. Introduction

Welcome to TWG Trading (twg-trading.com). These Terms and Conditions (“Terms”) govern your access to and use of our website, as well as the purchase of luxury watch winders, watch boxes, display cases, and customized products or wholesale services offered by TWG Trading (“we,” “us,” or “our”).

By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Site immediately.

2. Products and Services

TWG Trading specializes in wholesale, retail, and custom manufacturing of luxury watch winders, storage cases, and related accessories.

  • Product Descriptions: We make every effort to display the colors, materials, dimensions, and motor specifications of our products accurately. However, natural materials (such as wood grains or leather textures) and screen display settings may lead to slight variations.
  • Customization & Wholesale: Custom orders (e.g., custom exterior/interior materials, logo branding) and wholesale agreements are subject to separate sales contracts, minimum order quantities (MOQs), and specific technical approvals.

3. Pricing and Payment

  • Prices listed on twg-trading.com are subject to change without notice.
  • Prices do not include applicable taxes, customs duties, import tariffs, or shipping costs, which shall be the responsibility of the purchaser unless explicitly agreed otherwise in writing.
  • Orders must be paid in full prior to dispatch, unless specific wholesale credit terms have been granted in a signed written contract.

4. Orders and Acceptance

  • Placing an order on our Site constitutes an offer to purchase. All orders are subject to acceptance and product availability.
  • We reserve the right to refuse or cancel any order at our discretion, including cases of pricing errors, suspected fraud, or inventory shortages.

5. Shipping and Delivery

  • We ship nationally and internationally via commercial logistics carriers. Delivery timeframes provided are estimates and are not guaranteed.
  • TWG Trading is not liable for delays caused by customs clearance procedures, carrier disruptions, or events beyond our reasonable control.
  • Risk of loss and title for items pass to you upon delivery to the carrier.

6. Custom and Bespoke Orders

Orders for customized watch winders or branded products tailored to individual customer specifications cannot be canceled once production has commenced. Customers are responsible for verifying all design proofs and technical specifications prior to production approval.

7. Intellectual Property

All content on twg-trading.com—including text, graphics, logos, images, product designs, and software—is the property of TWG Trading or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

8. Limitation of Liability

To the fullest extent permitted by law:

  • TWG Trading shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of your use of our Site or products.
  • Our total liability for any claim arising from a product purchase shall not exceed the amount paid by you for the specific product in question.
  • TWG Trading is not responsible for damage to watches resulting from improper usage of watch winders, failure to follow user manuals, or electrical misuse.

9. Warranty

Our luxury watch winders and electronic accessories come with a limited manufacturer’s warranty against defects in materials and workmanship under normal use. Warranty terms, duration, and conditions are provided with the product documentation or upon request.

10. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with applicable legal frameworks. Any disputes arising out of or in connection with these Terms or your use of the Site shall be submitted to the exclusive jurisdiction of the competent courts.

11. Modifications to Terms

We reserve the right to revise these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the modified Terms.

12. Contact Information

For questions or notices regarding these Terms & Conditions, please contact us via twg-trading.com.

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