Last Updated: September 29, 2026

1. Overview

TWG Trading (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of users visiting our website twg-trading.com (the “Site”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our luxury watch winders or display cases, or contact us regarding wholesale and customization services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you interact with the Site, place an order, make a wholesale inquiry, or contact customer support.

A. Personal Data Provided directly by You

• Contact Information: Full name, email address, phone number, and mailing/shipping address.
• Business & Wholesale Details: Company name, job title, VAT/tax identification number, and wholesale requirements.
• Order & Payment Details: Delivery address, billing address, and transaction records. (Note: Payment processing details such as credit card numbers are handled securely via third-party payment gateways and are not stored directly on our servers).
• Account & Customization Data: Preferences for bespoke watch winder materials, motor specifications, interior finishes, and custom branding requirements.

B. Automatically Collected Information

When you visit twg-trading.com, our servers may automatically log standard data provided by your web browser, including:

• Internet Protocol (IP) address
• Browser type and version
• Pages visited, time spent on pages, and navigation paths
• Device information and referral URLs

3. How We Use Your Information

We process your personal information for legitimate business purposes, including:

• Processing and fulfilling retail and wholesale orders for watch winders and display accessories.
• Managing custom order inquiries and producing bespoke products per your specifications.
• Communicating with you regarding order statuses, invoices, quotes, and customer service inquiries.
• Improving website functionality, user experience, and product offerings.
• Complying with applicable legal, regulatory, and accounting obligations.

4. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share information with trusted third-party service providers solely for the operation of our business, including:

• Logistics and shipping carriers to fulfill and deliver your orders.
• Secure payment processing gateways.
• IT and website hosting infrastructure providers.
• Legal or regulatory authorities if required by law, court order, or government regulation.

5. Cookies and Tracking Technologies

twg-trading.com uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and remember your site preferences. You can configure your browser settings to refuse cookies or alert you when cookies are being sent; however, disabling cookies may impact certain functionality on our Site.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal or accounting requirements, or resolve disputes.

8. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access, update, or correct your personal information.
• The right to request the deletion of your personal information.
• The right to object to or restrict certain data processing activities.
• The right to request a copy of the data we hold about you.

To exercise any of these rights, please contact us using the contact details provided on twg-trading.com.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us via the contact options available on twg-trading.com.